#Testing Tokyo Airport Arrival & Disneyland Transfer

These standard terms apply to all transportation services unless otherwise specified in the individual service description, booking confirmation, or voucher.

1. Meeting Point & Pickup Instructions

• Airport Pickup: Guests must meet the driver at the confirmed pickup point or designated meeting point mentioned in the booking voucher.
• Hotel Pickup: Guests must be ready in the hotel lobby or at the confirmed pickup location at the scheduled time.
• Point-to-Point Transfers: Pickup and drop-off locations will be as stated in the confirmed booking.
• Train Stations, Ports & Other Locations: Guests must follow the specific meeting instructions provided in the voucher.
• Guests should check the meeting point and pickup instructions in advance. Any difficulty locating the driver should be reported to the service provider immediately.

2. Pickup Location & Service Area

• Services are provided only between the confirmed pickup and drop-off locations.
• Additional stops, route changes, or changes to pickup or drop-off locations are subject to availability and may incur additional charges.
• Remote areas, restricted-access zones, pedestrian-only streets, and locations inaccessible to the booked vehicle may require an alternative pickup or drop-off point.
• Guests are responsible for providing accurate pickup and drop-off details at the time of booking.

3. Complimentary Waiting Time

• Airport Transfers: Up to 60 minutes of complimentary waiting time from the actual flight arrival time, unless otherwise stated in the booking confirmation.
• Hotel, Residence & Other Scheduled Pickups: Up to 15 minutes of complimentary waiting time from the confirmed pickup time.
• Additional waiting time is subject to driver availability and may incur overtime or waiting charges.
• Flight delays, immigration queues, baggage delays, or other circumstances do not automatically extend the complimentary waiting period.
• Guests should inform the service provider as soon as possible if they anticipate a delay.

4. Delayed Arrival & No-Show

• Guests must arrive at the designated meeting point within the applicable complimentary waiting period.
• If guests cannot be located or do not arrive within the permitted waiting time, the service may be marked as a No-Show.
• The driver may leave after the permitted waiting period, subject to the applicable service conditions.
• No-Show bookings, missed pickups, and unused services are generally non-refundable unless otherwise stated in the applicable cancellation policy or required by law.

5. Cancellation & Refund Policy

• Cancellation charges and refund eligibility depend on the cancellation deadline, service type, destination, and supplier's conditions stated at the time of booking.
• Some services, including admission tickets, special-event transportation, peak-season bookings, and non-refundable services, may be non-refundable once confirmed or issued.
• Late cancellations and cancellations made after the permitted cancellation deadline may incur up to 100% cancellation charges.
• No-Show bookings and services that have commenced are generally non-refundable.
• Any eligible refund will be processed according to the applicable refund terms and payment provider's processing timelines.
• Guests should refer to the specific cancellation conditions displayed before completing their booking.

6. Changes & Amendments

• Changes to the travel date, pickup time, route, passenger details, vehicle type, or service duration are subject to availability and supplier approval.
• Additional charges may apply to approved amendments.
• Last-minute changes may not be possible once the driver or vehicle has been dispatched.
• Changes are not confirmed until the service provider issues an updated confirmation.

7. Overtime & Additional Charges

• Private tours and hourly transportation services are subject to the duration specified in the booking.
• Additional time, extra mileage, additional stops, parking, tolls, waiting time, and other applicable expenses may incur additional charges.
• Overtime rates and payment methods will follow the conditions stated in the booking confirmation.
• Drivers are not required to provide services beyond the confirmed duration without approval of the additional charges.

8. Luggage & Passenger Capacity

• The booked vehicle has a specified passenger and luggage capacity.
• Guests must provide accurate passenger numbers and luggage quantities, including oversized items, strollers, and special equipment.
• If the passenger or luggage quantity exceeds the vehicle's capacity, the supplier may require an additional vehicle or an alternative arrangement at an extra cost.
• Service may be refused if passenger or luggage capacity limits are exceeded for safety reasons.

9. Driver & Guide Services

• Transportation services include a driver only unless a professional guide is explicitly included in the booking.
• Drivers primarily provide transportation and are not necessarily licensed tour guides or fluent English speakers.
• A guide, interpreter, meet-and-greet service, or other special request is included only when expressly confirmed.
• Vehicle make, model, colour, and driver assignment are subject to availability unless specifically guaranteed in writing.

10. Guest Responsibilities

• Guests must be ready at the confirmed pickup time and follow the meeting instructions.
• Guests must provide a valid contact number and monitor their messages for pickup updates.
• Guests must follow local laws, vehicle safety requirements, and the driver's reasonable safety instructions.
• Any special requirements, including accessibility needs, child seats, or additional luggage, must be requested in advance and are subject to confirmation.

11. Service Disruptions & Supplier Conditions

• Services may be affected by traffic, road closures, weather, government restrictions, public events, or other circumstances beyond the supplier's reasonable control.
• The service provider will make reasonable efforts to assist with alternative arrangements where possible. Any additional cost, refund, or compensation will be handled according to the applicable booking terms and relevant law.
• All services are subject to supplier availability and the specific conditions confirmed at the time of booking.

12. Acceptance of Terms

By completing a booking, guests acknowledge that they have reviewed and accepted these standard transportation conditions together with the service-specific terms, cancellation policy, and booking confirmation. Where any provision conflicts with applicable law, the relevant legal requirements will prevail.